Terms and Conditions

Store Name: Parivara Store
Website: https://parivaras.myshopify.com/
Effective Date: 12 October 2026
Customer Support: WhatsApp: +91 97024 33572

1. Introduction

Welcome to Parivara Store.

These Terms and Conditions govern your access to and use of our website, including browsing, placing orders, purchasing products, and using any services provided through our online store.

Parivara Store sells products across multiple categories, including children's educational products, household items, and trending consumer products.

By accessing our website or placing an order, you agree to these Terms and Conditions and the applicable policies published on our website.

If you do not agree with these terms, please discontinue use of our website.

These Terms and Conditions must be read together with our Privacy Policy, Shipping Policy, and Return, Refund and Cancellation Policy.

2. Eligibility

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

If you are under 18 years of age or otherwise lack legal capacity to enter into a binding agreement, a parent or legal guardian must supervise your use of the website and place orders on your behalf where required by law.

You agree to provide accurate, complete, and current information when using our website or placing an order.

3. Products and Descriptions

We make reasonable efforts to ensure that product titles, descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However, the following conditions apply:

• Product colours and appearance may vary slightly because of screen settings, lighting, photography, or manufacturing differences.

• Product dimensions, materials, packaging, and specifications may vary according to the product or supplier.

• Product images are intended to illustrate the product and may not represent every minor detail of the physical item.

• Product-specific features, instructions, warnings, age restrictions, and warranty conditions should be reviewed before purchase.

• Product availability may change without prior notice.

We do not guarantee a particular outcome from using a product unless a specific guarantee is expressly stated and legally applicable.

Nothing in this section permits us to supply a product that materially differs from its description or to disregard applicable consumer protection requirements.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to modify, discontinue, limit, or update product listings, subject to applicable law and any obligations arising from orders already accepted.

If a product becomes unavailable after an order is placed, we may contact you to explain the situation and discuss the available options.

Where an order cannot be fulfilled and a refund is due, the refund will be handled in accordance with our Return, Refund and Cancellation Policy and applicable law.

5. Pricing and Taxes

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

We aim to maintain accurate pricing and product information. Prices, discounts, and promotional offers may change without prior notice.

The applicable purchase price will ordinarily be the price displayed at checkout when you place your order, subject to correction of genuine errors and applicable law.

Displayed prices include applicable taxes where charged. Any additional applicable charges will be disclosed before you complete your purchase.

If a genuine pricing or listing error occurs, we may contact you to explain the error and confirm whether you wish to proceed at the corrected price or cancel the order.

If an order is cancelled because of a pricing error, any refund due will be processed in accordance with applicable law.

6. Orders and Order Confirmation

When you place an order, you make an offer to purchase the selected products under these Terms and Conditions.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

Orders may be subject to verification of payment, product availability, delivery serviceability, and reasonable fraud-prevention checks.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in the following circumstances:

• Suspected fraudulent or unauthorized transactions.

• Incorrect or incomplete delivery information that prevents fulfilment.

• Product unavailability.

• Genuine pricing or product-listing errors.

• Delivery to a location that our delivery partners cannot service.

• Abuse of promotional offers or suspected misuse of our ordering system.

Where reasonably practicable, we will inform you if your order cannot be fulfilled.

If payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with applicable law and our published policies.

7. Payment Methods

Parivara Store currently accepts the following payment methods, subject to availability at checkout:

• UPI.

• Credit cards and debit cards.

• Cash on Delivery (COD) for eligible orders and serviceable PIN codes.

You must provide accurate payment and billing information and authorize the payment method used for your order.

Online payments may be processed by third-party payment service providers. Their services may be subject to separate terms and security procedures.

We do not guarantee uninterrupted availability of third-party payment systems.

For COD orders, payment must be made when the order is delivered, in accordance with the instructions provided by the delivery partner.

COD availability may depend on your location, order details, courier serviceability, and other operational conditions.

8. Shipping and Delivery

Orders are generally processed within 1–3 business days, subject to product availability, payment verification, and other applicable checks.

Estimated delivery is generally 5–7 business days, depending on the destination, courier service, product availability, and other logistical factors.

These timelines are estimates and are not guaranteed delivery dates.

Delivery may be delayed because of circumstances beyond our reasonable control, including weather conditions, public holidays, courier disruptions, transport issues, or unforeseen operational problems.

We do not currently guarantee that tracking details will be provided for every order.

You are responsible for providing a complete and accurate delivery address, PIN code, and contact number.

If you need to correct your delivery details, please contact us through WhatsApp at +91 97024 33572 before dispatch. We will confirm whether the requested change can be made.

If delivery is delayed or an order cannot be delivered, contact our support team for assistance.

Nothing in this section excludes any cancellation, refund, replacement, or other remedy required under applicable law.

9. Return, Refund and Cancellation Policy

Our separate Return, Refund and Cancellation Policy forms an integral part of these Terms and Conditions.

Customers should read that policy before placing an order. It explains the procedures and conditions applicable to returns, replacements, refunds, and order cancellations.

The principal terms are summarized below.

9.1 Reporting Period

Customers must generally contact us within 3 days of receiving their order to report a damaged, defective, incorrect, or materially misdescribed product, subject to applicable law.

9.2 Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us through WhatsApp at +91 97024 33572.

Please provide your order number, a description of the problem, and supporting evidence where reasonably possible.

We may request a short video showing the issue and an unboxing video where available.

Our standard resolution is a replacement for an eligible product, where appropriate and available. If a replacement is unavailable or another remedy is required under applicable law, we will provide the appropriate resolution.

9.3 Product Condition

Products should generally be returned unused and in their original packaging, with included accessories and other items, where applicable.

Opened or used products are generally eligible for review when they are defective or affected by another qualifying issue, such as incorrect delivery or a material difference from the advertised description.

Opening a product for reasonable inspection or discovering a defect after opening it does not automatically remove a customer's rights under applicable law.

Customers should contact us before sending an item back and follow the return instructions provided.

9.4 Change of Mind

We do not ordinarily accept returns or exchanges solely because a customer has changed their mind, no longer wants the product, or selected the wrong product or option.

This restriction does not apply where a return, replacement, refund, or other remedy is required under applicable law or under our published policy.

9.5 Refunds

Where a refund is approved or legally required, it will be processed in accordance with our Return, Refund and Cancellation Policy.

For prepaid orders, refunds will generally be made to the original payment method. UPI may be used where agreed and supported.

For COD orders, approved refunds will generally be made through UPI or bank transfer.

We aim to initiate approved refunds within 5–7 business days after inspection and approval, subject to any applicable legal deadline. The time taken for the funds to appear in the customer's account may vary by bank or payment provider.

9.6 Return Shipping

For an approved return involving a damaged, defective, or incorrect product, Parivara Store will bear the reasonable return shipping cost.

Customers should follow our return or collection instructions and should not arrange return shipping without contacting us first, unless required by applicable law.

9.7 Order Cancellation

Customers may request cancellation before an order is dispatched by contacting our support team.

Once an order has been dispatched, cancellation may not be available through our standard process. This does not remove any cancellation or refund rights available under applicable law.

9.8 Delayed Delivery

If an order is delayed beyond the stated delivery schedule, contact us with your order number.

We will review the situation and explain the available next steps. Where applicable law requires cancellation, a refund, or another remedy, we will honour those requirements.

For the complete rules and procedures, please refer to our separate Return, Refund and Cancellation Policy published on our website.

If there is a conflict between this summary and the separate policy, the detailed policy will govern our standard procedures, subject always to applicable law and any mandatory consumer rights.

10. Customer Responsibilities

When using our website or placing an order, you agree to:

• Provide accurate contact, billing, and delivery information.

• Review the product description, specifications, selected options, and applicable instructions before purchasing.

• Use products in accordance with their intended purpose and supplied instructions.

• Make payment for orders placed using your authorized payment method.

• Cooperate reasonably with delivery, return, replacement, and refund procedures.

• Avoid fraudulent orders, misleading claims, abusive conduct, or misuse of our website.

Customers should check the age suitability and safety instructions for products intended for children and ensure that children use them under appropriate supervision.

11. Promotions and Discount Offers

We may offer discounts, promotional codes, seasonal offers, or other promotional benefits from time to time.

Each promotion may be subject to specific conditions, including validity periods, eligible products, minimum order values, and usage limits.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

We reserve the right to correct genuine promotional errors or discontinue an offer where reasonably necessary, subject to applicable law and any rights arising from orders already accepted.

12. Intellectual Property Rights

Unless otherwise indicated, original content on our website, including store branding, logos, text, graphics, page layouts, and other original materials, is owned by or licensed to Parivara Store.

You may access and use this content for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our original content without prior authorization, except where permitted by law.

Third-party product images, trademarks, logos, and other materials remain the property of their respective owners and may be used by us under applicable permissions or licenses.

Nothing in this section grants ownership of our intellectual property to customers.

13. Prohibited Website Use

You must not use our website to:

• Engage in unlawful, fraudulent, or deceptive activities.

• Submit false order, billing, or delivery information.

• Interfere with website security or functionality.

• Introduce viruses, malicious code, or harmful software.

• Attempt unauthorized access to our systems or data.

• Copy or misuse website content in violation of intellectual property rights.

• Abuse promotional offers or payment procedures.

• Engage in conduct that materially disrupts the website or harms other users.

We may take reasonable steps to protect our website, business, and customers against misuse, subject to applicable law.

14. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, delivery partners, and external websites.

Third-party services may have their own terms, privacy policies, and operational conditions.

We do not control all aspects of third-party services and are not responsible for their independent content, availability, or practices, except to the extent that responsibility cannot lawfully be excluded.

Use of third-party services may be subject to their respective terms and conditions.

15. Privacy and Personal Information

We may collect and process information necessary to operate our store, manage orders, process payments, arrange delivery, provide customer support, prevent fraud, and comply with legal obligations.

Such information may include your name, phone number, email address, delivery address, order details, and other information you provide while using our website.

We handle personal information in accordance with our Privacy Policy and applicable data protection and privacy laws.

We may share relevant information with service providers, payment processors, delivery partners, and other parties where necessary for legitimate store operations or where permitted or required by law.

Where promotional emails or WhatsApp marketing messages are sent, applicable consent, opt-out, and communication requirements will be respected.

Please read our Privacy Policy for further details about how personal information is collected, used, stored, and shared.

16. Product Warranty and Disclaimers

A separate seller warranty applies only where expressly stated on the relevant product page or in accompanying product documentation.

Customers should follow all applicable product instructions, safety precautions, maintenance requirements, and warnings.

We do not guarantee that every product will be suitable for every customer's individual needs or circumstances. Customers should review the stated features and limitations before purchasing.

Nothing in this section excludes or limits any mandatory warranty, guarantee, product-safety obligation, or consumer remedy available under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Parivara Store will not be liable for indirect or consequential losses arising from website use or product purchases where such exclusion is legally permitted.

We do not guarantee uninterrupted or error-free website operation or uninterrupted availability of every product or third-party service.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in this section removes any statutory consumer rights or remedies relating to defective products, incorrect deliveries, misleading descriptions, refunds, replacements, or other matters covered by applicable law.

18. Indemnity

To the extent permitted by applicable law, you may be responsible for legally recoverable losses directly caused by your unlawful use of our website, fraudulent conduct, or infringement of third-party rights.

Nothing in this section requires you to waive statutory rights or accept liability that cannot lawfully be imposed on you.

19. Events Beyond Our Reasonable Control

We will make reasonable efforts to fulfil our obligations. However, delays or interruptions may occur because of events beyond our reasonable control, including natural disasters, severe weather, transport disruptions, government restrictions, and widespread technical failures.

Where such an event affects an order, we will make reasonable efforts to communicate relevant information and determine the appropriate next steps.

This clause does not remove any refund, cancellation, or other obligation imposed by applicable law.

20. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our products, business practices, services, or legal obligations.

The updated version will be published on our website with a revised effective or last-updated date.

Changes will apply from the date stated in the updated policy or as otherwise required by law. Changes will not retrospectively remove rights that have already accrued to customers.

We encourage customers to review this page periodically.

21. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

Subject to mandatory consumer protection laws and the jurisdiction of courts or forums that cannot lawfully be excluded, disputes relating to these terms may be brought before the competent courts in Mumbai, Maharashtra.

Nothing in this section prevents a customer from approaching a consumer commission or another competent authority where permitted by law.

22. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only to the extent necessary to make it enforceable, where legally permitted.

23. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return, Refund and Cancellation Policy, and any applicable product-specific terms disclosed before purchase, govern the use of our website and purchases made through our store.

If a provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

24. Contact Information

For questions about these Terms and Conditions, orders, payments, delivery, cancellations, returns, or refunds, please contact us.

Store Name: Parivara Store
Website: https://parivaras.myshopify.com/
WhatsApp Support: +91 97024 33572

Please include your order number and a clear description of your enquiry so that we can assist you more efficiently.

Thank you for shopping with Parivara Store.