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PARIVARA · STORE POLICY

Refund policy

Return, Refund and Cancellation Policy

Store Name: parivara store
Effective Date: 12 October 2026
Customer Support: WhatsApp: +91 97024 33572

At parivara store, we aim to provide a reliable shopping experience and deliver products in good condition. This policy explains our return, replacement, refund and cancellation procedures for all products sold through our online store.

1. Return Policy

Customers must contact us within 3 days of receiving their order to report a damaged, defective, incorrect or materially misdescribed product.

To request a return or replacement, contact us through WhatsApp at +91 97024 33572 and provide your order details.

Our standard return policy does not accept returns for a simple change of mind. However, nothing in this policy limits any return or refund rights available under applicable law.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us within 3 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • A short video showing the problem, where reasonably possible.

  • Unboxing short video

We will review the request and advise you of the next steps.

Our standard resolution is to provide a replacement for an eligible product, where appropriate and available. If a replacement is unavailable, or a refund or another remedy is required under applicable law, we will provide the appropriate resolution.

3. Product Condition and Packaging

Products should generally be returned unused and in their original packaging, with all included accessories, manuals, parts and other items, where applicable.

Opened or used products are generally eligible for review only when they are defective or affected by another qualifying issue, such as incorrect delivery or a material difference from the advertised description.

Opening a product for reasonable inspection or discovering a defect after opening it will not automatically invalidate a customer's rights under applicable law.

Please keep the product and its packaging until we have provided return instructions. Do not send an item back without contacting us first.

Certain products may have additional return conditions disclosed on their product pages. Those conditions will not override applicable consumer rights.

4. Change of Mind and Unwanted Products

We do not normally accept returns or exchanges when:

  • A customer changes their mind after ordering.

  • A customer no longer wants the product.

  • A customer orders the wrong product or selects the wrong option.

This restriction does not apply where a return, replacement or refund is required under applicable law or where the product is defective, incorrect or materially different from its advertised description.

Please review the product description, specifications, selected options and order details carefully before completing your purchase.

5. Replacement Procedure

For an eligible replacement request:

  1. Contact us on WhatsApp at +91 97024 33572 within the applicable reporting period.

  2. Share your order number and explain the issue.

  3. Provide supporting video where reasonably possible.

  4. Wait for our instructions before shipping or handing over the product.

  5. If a return is required, follow the return or collection instructions we provide.

  6. After the returned product is received and inspected, we will arrange the approved replacement, subject to availability.

If the replacement is unavailable or another remedy is legally required, we will communicate the available resolution.

6. Refund Policy

Our standard resolution for an eligible damaged or defective product is a replacement where appropriate and available. Refunds will be provided when required by applicable law or otherwise approved under this policy.

Once an eligible returned product has been received and inspected, we will confirm the outcome of the request.

For approved refunds:

Prepaid orders: Refunds will normally be made to the original payment method. UPI may be used where agreed and supported.

Cash on Delivery (COD) orders: Approved refunds will be made through UPI or bank transfer. Customers may be asked to provide the necessary payment details securely.

Processing time: We aim to initiate approved refunds within 5–7 business days after inspection and approval, subject to any applicable legal deadline. Refunds will be processed within the timeframe required by applicable law.

Bank processing time: The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

We will communicate any additional information needed to complete the refund.

7. Return Shipping Charges

For an approved return involving a damaged, defective or incorrect product, parivara store will bear the reasonable return shipping cost.

We will provide return or collection instructions through WhatsApp. Please do not arrange a return shipment without our instructions, unless required by applicable law.

For other return requests, any applicable shipping arrangements and charges will be communicated before proceeding, subject to applicable law.

8. Order Cancellation Policy

Customers may request cancellation before the order is dispatched.

To request cancellation, contact us on WhatsApp at +91 97024 33572 and provide your order number.

We will confirm whether the order can still be cancelled. Requests received after dispatch may not be eligible for cancellation under our standard process, but applicable consumer rights remain unaffected.

For successfully cancelled prepaid orders, eligible refunds will be initiated to the original payment method or through UPI where supported.

For COD orders where payment has not been collected, no payment refund is necessary.

9. Orders Delayed in Delivery

If an order is delivered later than the stated delivery schedule, contact us through WhatsApp with your order number.

We will review the delivery status and explain the next steps. Where applicable law requires a return, cancellation or refund because of delayed delivery, we will honour those requirements.

10. How to Request Support

For all return, replacement, refund and cancellation requests, contact:

parivara store
WhatsApp: +91 97024 33572

Please include your order number, the relevant product details and a clear explanation of your request. Photographs or videos may be requested where reasonably necessary to assess a reported issue.

We will review your request and communicate the next steps through WhatsApp.

11. Consumer Rights

This policy is intended to explain our standard procedures and does not remove or restrict rights available to customers under applicable Indian law, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as amended.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Thank you for shopping with parivara store.